An AI contact center (AICC) uses modern artificial intelligence technologies to provide more personalized or natural communication with customers through an improved human-computer interface (HCI) and/or continuously improving internal processes based on success metrics from historical data rather than by reprogramming. The contact center provides an integrated interface for all supported communication channels between the enterprise—represented by human and/or software agents (bots)—and its customers.
This report contains market size and forecasts of AI Contact Center (AICC) in Global, including the following market information:
Global AI Contact Center (AICC) Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global AI Contact Center (AICC) market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
ChatBot Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of AI Contact Center (AICC) include Amazon Web Services Inc., Artificial Solutions International AB, Avaya Inc., Google Inc., IBM Corporation, Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation and SAP SE and etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the AI Contact Center (AICC) companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global AI Contact Center (AICC) Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global AI Contact Center (AICC) Market Segment Percentages, by Type, 2021 (%)
ChatBot
Intelligent Virtual Assistant (IVA)
Intelligent Interactive Voice Response (IVR) System
Global AI Contact Center (AICC) Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global AI Contact Center (AICC) Market Segment Percentages, by Application, 2021 (%)
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others
Global AI Contact Center (AICC) Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global AI Contact Center (AICC) Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies AI Contact Center (AICC) revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies AI Contact Center (AICC) revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Amazon Web Services Inc.
Artificial Solutions International AB
Avaya Inc.
Google Inc.
IBM Corporation
Microsoft Corporation
Nuance Communications, Inc.
Oracle Corporation
SAP SE
Zendesk, Inc.