Conversation intelligence (CI) software is a machine learning-infused sales training software tool that records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.
This report contains market size and forecasts of Conversation Intelligence Service in Global, including the following market information:
Global Conversation Intelligence Service Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Conversation Intelligence Service market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Conversation Intelligence Service include Gong.io, Chorus.ai (AffectLayer), SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps and DialogTech, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Conversation Intelligence Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversation Intelligence Service Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Conversation Intelligence Service Market Segment Percentages, by Type, 2021 (%)
Cloud-based
On-premises
Global Conversation Intelligence Service Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Conversation Intelligence Service Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
SMEs
Global Conversation Intelligence Service Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Conversation Intelligence Service Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversation Intelligence Service revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Conversation Intelligence Service revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Gong.io
Chorus.ai (AffectLayer)
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
VoiceOps
DialogTech
Convin
Dialpad
Refract
Tethr