AI Contact Center (AICC) Market, Global Outlook and Forecast 2024-2031

Report ID: 1135391 | Published Date: Jan 2025 | No. of Page: 69 | Base Year: 2024 | Rating: 3.9 | Webstory: Check our Web story
Request Sample Report
Pre-Order Enquiry
Request Discount(%) 
1 Introduction to Research & Analysis Reports
    1.1 AI Contact Center (AICC) Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global AI Contact Center (AICC) Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global AI Contact Center (AICC) Overall Market Size
    2.1 Global AI Contact Center (AICC) Market Size: 2021 VS 2028
    2.2 Global AI Contact Center (AICC) Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top AI Contact Center (AICC) Players in Global Market
    3.2 Top Global AI Contact Center (AICC) Companies Ranked by Revenue
    3.3 Global AI Contact Center (AICC) Revenue by Companies
    3.4 Top 3 and Top 5 AI Contact Center (AICC) Companies in Global Market, by Revenue in 2021
    3.5 Global Companies AI Contact Center (AICC) Product Type
    3.6 Tier 1, Tier 2 and Tier 3 AI Contact Center (AICC) Players in Global Market
        3.6.1 List of Global Tier 1 AI Contact Center (AICC) Companies
        3.6.2 List of Global Tier 2 and Tier 3 AI Contact Center (AICC) Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global AI Contact Center (AICC) Market Size Markets, 2021 & 2028
        4.1.2 ChatBot
        4.1.3 Intelligent Virtual Assistant (IVA)
        4.1.4 Intelligent Interactive Voice Response (IVR) System
    4.2 By Type - Global AI Contact Center (AICC) Revenue & Forecasts
        4.2.1 By Type - Global AI Contact Center (AICC) Revenue, 2017-2022
        4.2.2 By Type - Global AI Contact Center (AICC) Revenue, 2023-2028
        4.2.3 By Type - Global AI Contact Center (AICC) Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global AI Contact Center (AICC) Market Size, 2021 & 2028
        5.1.2 BFSI
        5.1.3 Consumer Goods & Retail
        5.1.4 Government
        5.1.5 Healthcare
        5.1.6 IT & Telecom
        5.1.7 Travel & Hospitality
        5.1.8 Others
    5.2 By Application - Global AI Contact Center (AICC) Revenue & Forecasts
        5.2.1 By Application - Global AI Contact Center (AICC) Revenue, 2017-2022
        5.2.2 By Application - Global AI Contact Center (AICC) Revenue, 2023-2028
        5.2.3 By Application - Global AI Contact Center (AICC) Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global AI Contact Center (AICC) Market Size, 2021 & 2028
    6.2 By Region - Global AI Contact Center (AICC) Revenue & Forecasts
        6.2.1 By Region - Global AI Contact Center (AICC) Revenue, 2017-2022
        6.2.2 By Region - Global AI Contact Center (AICC) Revenue, 2023-2028
        6.2.3 By Region - Global AI Contact Center (AICC) Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America AI Contact Center (AICC) Revenue, 2017-2028
        6.3.2 US AI Contact Center (AICC) Market Size, 2017-2028
        6.3.3 Canada AI Contact Center (AICC) Market Size, 2017-2028
        6.3.4 Mexico AI Contact Center (AICC) Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe AI Contact Center (AICC) Revenue, 2017-2028
        6.4.2 Germany AI Contact Center (AICC) Market Size, 2017-2028
        6.4.3 France AI Contact Center (AICC) Market Size, 2017-2028
        6.4.4 U.K. AI Contact Center (AICC) Market Size, 2017-2028
        6.4.5 Italy AI Contact Center (AICC) Market Size, 2017-2028
        6.4.6 Russia AI Contact Center (AICC) Market Size, 2017-2028
        6.4.7 Nordic Countries AI Contact Center (AICC) Market Size, 2017-2028
        6.4.8 Benelux AI Contact Center (AICC) Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia AI Contact Center (AICC) Revenue, 2017-2028
        6.5.2 China AI Contact Center (AICC) Market Size, 2017-2028
        6.5.3 Japan AI Contact Center (AICC) Market Size, 2017-2028
        6.5.4 South Korea AI Contact Center (AICC) Market Size, 2017-2028
        6.5.5 Southeast Asia AI Contact Center (AICC) Market Size, 2017-2028
        6.5.6 India AI Contact Center (AICC) Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America AI Contact Center (AICC) Revenue, 2017-2028
        6.6.2 Brazil AI Contact Center (AICC) Market Size, 2017-2028
        6.6.3 Argentina AI Contact Center (AICC) Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa AI Contact Center (AICC) Revenue, 2017-2028
        6.7.2 Turkey AI Contact Center (AICC) Market Size, 2017-2028
        6.7.3 Israel AI Contact Center (AICC) Market Size, 2017-2028
        6.7.4 Saudi Arabia AI Contact Center (AICC) Market Size, 2017-2028
        6.7.5 UAE AI Contact Center (AICC) Market Size, 2017-2028
7 Players Profiles
    7.1 Amazon Web Services Inc.
        7.1.1 Amazon Web Services Inc. Corporate Summary
        7.1.2 Amazon Web Services Inc. Business Overview
        7.1.3 Amazon Web Services Inc. AI Contact Center (AICC) Major Product Offerings
        7.1.4 Amazon Web Services Inc. AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.1.5 Amazon Web Services Inc. Key News
    7.2 Artificial Solutions International AB
        7.2.1 Artificial Solutions International AB Corporate Summary
        7.2.2 Artificial Solutions International AB Business Overview
        7.2.3 Artificial Solutions International AB AI Contact Center (AICC) Major Product Offerings
        7.2.4 Artificial Solutions International AB AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.2.5 Artificial Solutions International AB Key News
    7.3 Avaya Inc.
        7.3.1 Avaya Inc. Corporate Summary
        7.3.2 Avaya Inc. Business Overview
        7.3.3 Avaya Inc. AI Contact Center (AICC) Major Product Offerings
        7.3.4 Avaya Inc. AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.3.5 Avaya Inc. Key News
    7.4 Google Inc.
        7.4.1 Google Inc. Corporate Summary
        7.4.2 Google Inc. Business Overview
        7.4.3 Google Inc. AI Contact Center (AICC) Major Product Offerings
        7.4.4 Google Inc. AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.4.5 Google Inc. Key News
    7.5 IBM Corporation
        7.5.1 IBM Corporation Corporate Summary
        7.5.2 IBM Corporation Business Overview
        7.5.3 IBM Corporation AI Contact Center (AICC) Major Product Offerings
        7.5.4 IBM Corporation AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.5.5 IBM Corporation Key News
    7.6 Microsoft Corporation
        7.6.1 Microsoft Corporation Corporate Summary
        7.6.2 Microsoft Corporation Business Overview
        7.6.3 Microsoft Corporation AI Contact Center (AICC) Major Product Offerings
        7.6.4 Microsoft Corporation AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.6.5 Microsoft Corporation Key News
    7.7 Nuance Communications, Inc.
        7.7.1 Nuance Communications, Inc. Corporate Summary
        7.7.2 Nuance Communications, Inc. Business Overview
        7.7.3 Nuance Communications, Inc. AI Contact Center (AICC) Major Product Offerings
        7.7.4 Nuance Communications, Inc. AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.7.5 Nuance Communications, Inc. Key News
    7.8 Oracle Corporation
        7.8.1 Oracle Corporation Corporate Summary
        7.8.2 Oracle Corporation Business Overview
        7.8.3 Oracle Corporation AI Contact Center (AICC) Major Product Offerings
        7.8.4 Oracle Corporation AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.8.5 Oracle Corporation Key News
    7.9 SAP SE
        7.9.1 SAP SE Corporate Summary
        7.9.2 SAP SE Business Overview
        7.9.3 SAP SE AI Contact Center (AICC) Major Product Offerings
        7.9.4 SAP SE AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.9.5 SAP SE Key News
    7.10 Zendesk, Inc.
        7.10.1 Zendesk, Inc. Corporate Summary
        7.10.2 Zendesk, Inc. Business Overview
        7.10.3 Zendesk, Inc. AI Contact Center (AICC) Major Product Offerings
        7.10.4 Zendesk, Inc. AI Contact Center (AICC) Revenue in Global Market (2017-2022)
        7.10.5 Zendesk, Inc. Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. AI Contact Center (AICC) Market Opportunities & Trends in Global Market
    Table 2. AI Contact Center (AICC) Market Drivers in Global Market
    Table 3. AI Contact Center (AICC) Market Restraints in Global Market
    Table 4. Key Players of AI Contact Center (AICC) in Global Market
    Table 5. Top AI Contact Center (AICC) Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global AI Contact Center (AICC) Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global AI Contact Center (AICC) Revenue Share by Companies, 2017-2022
    Table 8. Global Companies AI Contact Center (AICC) Product Type
    Table 9. List of Global Tier 1 AI Contact Center (AICC) Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 AI Contact Center (AICC) Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global AI Contact Center (AICC) Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - AI Contact Center (AICC) Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - AI Contact Center (AICC) Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global AI Contact Center (AICC) Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - AI Contact Center (AICC) Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - AI Contact Center (AICC) Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global AI Contact Center (AICC) Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global AI Contact Center (AICC) Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global AI Contact Center (AICC) Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America AI Contact Center (AICC) Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe AI Contact Center (AICC) Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia AI Contact Center (AICC) Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America AI Contact Center (AICC) Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa AI Contact Center (AICC) Revenue, (US$, Mn), 2023-2028
    Table 30. Amazon Web Services Inc. Corporate Summary
    Table 31. Amazon Web Services Inc. AI Contact Center (AICC) Product Offerings
    Table 32. Amazon Web Services Inc. AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 33. Artificial Solutions International AB Corporate Summary
    Table 34. Artificial Solutions International AB AI Contact Center (AICC) Product Offerings
    Table 35. Artificial Solutions International AB AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 36. Avaya Inc. Corporate Summary
    Table 37. Avaya Inc. AI Contact Center (AICC) Product Offerings
    Table 38. Avaya Inc. AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 39. Google Inc. Corporate Summary
    Table 40. Google Inc. AI Contact Center (AICC) Product Offerings
    Table 41. Google Inc. AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 42. IBM Corporation Corporate Summary
    Table 43. IBM Corporation AI Contact Center (AICC) Product Offerings
    Table 44. IBM Corporation AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 45. Microsoft Corporation Corporate Summary
    Table 46. Microsoft Corporation AI Contact Center (AICC) Product Offerings
    Table 47. Microsoft Corporation AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 48. Nuance Communications, Inc. Corporate Summary
    Table 49. Nuance Communications, Inc. AI Contact Center (AICC) Product Offerings
    Table 50. Nuance Communications, Inc. AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 51. Oracle Corporation Corporate Summary
    Table 52. Oracle Corporation AI Contact Center (AICC) Product Offerings
    Table 53. Oracle Corporation AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 54. SAP SE Corporate Summary
    Table 55. SAP SE AI Contact Center (AICC) Product Offerings
    Table 56. SAP SE AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
    Table 57. Zendesk, Inc. Corporate Summary
    Table 58. Zendesk, Inc. AI Contact Center (AICC) Product Offerings
    Table 59. Zendesk, Inc. AI Contact Center (AICC) Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. AI Contact Center (AICC) Segment by Type in 2021
    Figure 2. AI Contact Center (AICC) Segment by Application in 2021
    Figure 3. Global AI Contact Center (AICC) Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global AI Contact Center (AICC) Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global AI Contact Center (AICC) Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by AI Contact Center (AICC) Revenue in 2021
    Figure 8. By Type - Global AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 9. By Application - Global AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 10. By Region - Global AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 11. By Country - North America AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 12. US AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 16. Germany AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 17. France AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 24. China AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 28. India AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 30. Brazil AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa AI Contact Center (AICC) Revenue Market Share, 2017-2028
    Figure 33. Turkey AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE AI Contact Center (AICC) Revenue, (US$, Mn), 2017-2028
    Figure 37. Amazon Web Services Inc. AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Artificial Solutions International AB AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Avaya Inc. AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. Google Inc. AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. IBM Corporation AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. Microsoft Corporation AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Nuance Communications, Inc. AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. Oracle Corporation AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. SAP SE AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. Zendesk, Inc. AI Contact Center (AICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
69
Frequently Asked Questions
AI Contact Center Market In Global report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
AI Contact Center Market In Global report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
AI Contact Center Market In Global report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

Related Reports