AI for Customer Service Market, Global Outlook and Forecast 2024-2031

Report ID: 1856929 | Published Date: Jan 2025 | No. of Page: 107 | Base Year: 2024 | Rating: 5 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 AI for Customer Service Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global AI for Customer Service Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global AI for Customer Service Overall Market Size
    2.1 Global AI for Customer Service Market Size: 2021 VS 2028
    2.2 Global AI for Customer Service Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top AI for Customer Service Players in Global Market
    3.2 Top Global AI for Customer Service Companies Ranked by Revenue
    3.3 Global AI for Customer Service Revenue by Companies
    3.4 Top 3 and Top 5 AI for Customer Service Companies in Global Market, by Revenue in 2021
    3.5 Global Companies AI for Customer Service Product Type
    3.6 Tier 1, Tier 2 and Tier 3 AI for Customer Service Players in Global Market
        3.6.1 List of Global Tier 1 AI for Customer Service Companies
        3.6.2 List of Global Tier 2 and Tier 3 AI for Customer Service Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global AI for Customer Service Market Size Markets, 2021 & 2028
        4.1.2 On-premise
        4.1.3 Cloud-based
    4.2 By Type - Global AI for Customer Service Revenue & Forecasts
        4.2.1 By Type - Global AI for Customer Service Revenue, 2017-2022
        4.2.2 By Type - Global AI for Customer Service Revenue, 2023-2028
        4.2.3 By Type - Global AI for Customer Service Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global AI for Customer Service Market Size, 2021 & 2028
        5.1.2 E-commerce Service
        5.1.3 Enterprise Sales
        5.1.4 Others
    5.2 By Application - Global AI for Customer Service Revenue & Forecasts
        5.2.1 By Application - Global AI for Customer Service Revenue, 2017-2022
        5.2.2 By Application - Global AI for Customer Service Revenue, 2023-2028
        5.2.3 By Application - Global AI for Customer Service Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global AI for Customer Service Market Size, 2021 & 2028
    6.2 By Region - Global AI for Customer Service Revenue & Forecasts
        6.2.1 By Region - Global AI for Customer Service Revenue, 2017-2022
        6.2.2 By Region - Global AI for Customer Service Revenue, 2023-2028
        6.2.3 By Region - Global AI for Customer Service Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America AI for Customer Service Revenue, 2017-2028
        6.3.2 US AI for Customer Service Market Size, 2017-2028
        6.3.3 Canada AI for Customer Service Market Size, 2017-2028
        6.3.4 Mexico AI for Customer Service Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe AI for Customer Service Revenue, 2017-2028
        6.4.2 Germany AI for Customer Service Market Size, 2017-2028
        6.4.3 France AI for Customer Service Market Size, 2017-2028
        6.4.4 U.K. AI for Customer Service Market Size, 2017-2028
        6.4.5 Italy AI for Customer Service Market Size, 2017-2028
        6.4.6 Russia AI for Customer Service Market Size, 2017-2028
        6.4.7 Nordic Countries AI for Customer Service Market Size, 2017-2028
        6.4.8 Benelux AI for Customer Service Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia AI for Customer Service Revenue, 2017-2028
        6.5.2 China AI for Customer Service Market Size, 2017-2028
        6.5.3 Japan AI for Customer Service Market Size, 2017-2028
        6.5.4 South Korea AI for Customer Service Market Size, 2017-2028
        6.5.5 Southeast Asia AI for Customer Service Market Size, 2017-2028
        6.5.6 India AI for Customer Service Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America AI for Customer Service Revenue, 2017-2028
        6.6.2 Brazil AI for Customer Service Market Size, 2017-2028
        6.6.3 Argentina AI for Customer Service Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa AI for Customer Service Revenue, 2017-2028
        6.7.2 Turkey AI for Customer Service Market Size, 2017-2028
        6.7.3 Israel AI for Customer Service Market Size, 2017-2028
        6.7.4 Saudi Arabia AI for Customer Service Market Size, 2017-2028
        6.7.5 UAE AI for Customer Service Market Size, 2017-2028
7 Players Profiles
    7.1 IBM
        7.1.1 IBM Corporate Summary
        7.1.2 IBM Business Overview
        7.1.3 IBM AI for Customer Service Major Product Offerings
        7.1.4 IBM AI for Customer Service Revenue in Global Market (2017-2022)
        7.1.5 IBM Key News
    7.2 Ant Group
        7.2.1 Ant Group Corporate Summary
        7.2.2 Ant Group Business Overview
        7.2.3 Ant Group AI for Customer Service Major Product Offerings
        7.2.4 Ant Group AI for Customer Service Revenue in Global Market (2017-2022)
        7.2.5 Ant Group Key News
    7.3 Chatra
        7.3.1 Chatra Corporate Summary
        7.3.2 Chatra Business Overview
        7.3.3 Chatra AI for Customer Service Major Product Offerings
        7.3.4 Chatra AI for Customer Service Revenue in Global Market (2017-2022)
        7.3.5 Chatra Key News
    7.4 ClickDesk
        7.4.1 ClickDesk Corporate Summary
        7.4.2 ClickDesk Business Overview
        7.4.3 ClickDesk AI for Customer Service Major Product Offerings
        7.4.4 ClickDesk AI for Customer Service Revenue in Global Market (2017-2022)
        7.4.5 ClickDesk Key News
    7.5 Freshdesk
        7.5.1 Freshdesk Corporate Summary
        7.5.2 Freshdesk Business Overview
        7.5.3 Freshdesk AI for Customer Service Major Product Offerings
        7.5.4 Freshdesk AI for Customer Service Revenue in Global Market (2017-2022)
        7.5.5 Freshdesk Key News
    7.6 Huawei
        7.6.1 Huawei Corporate Summary
        7.6.2 Huawei Business Overview
        7.6.3 Huawei AI for Customer Service Major Product Offerings
        7.6.4 Huawei AI for Customer Service Revenue in Global Market (2017-2022)
        7.6.5 Huawei Key News
    7.7 Kayako Engage
        7.7.1 Kayako Engage Corporate Summary
        7.7.2 Kayako Engage Business Overview
        7.7.3 Kayako Engage AI for Customer Service Major Product Offerings
        7.7.4 Kayako Engage AI for Customer Service Revenue in Global Market (2017-2022)
        7.7.5 Kayako Engage Key News
    7.8 LeyanTech
        7.8.1 LeyanTech Corporate Summary
        7.8.2 LeyanTech Business Overview
        7.8.3 LeyanTech AI for Customer Service Major Product Offerings
        7.8.4 LeyanTech AI for Customer Service Revenue in Global Market (2017-2022)
        7.8.5 LeyanTech Key News
    7.9 LivePerson
        7.9.1 LivePerson Corporate Summary
        7.9.2 LivePerson Business Overview
        7.9.3 LivePerson AI for Customer Service Major Product Offerings
        7.9.4 LivePerson AI for Customer Service Revenue in Global Market (2017-2022)
        7.9.5 LivePerson Key News
    7.10 Olark
        7.10.1 Olark Corporate Summary
        7.10.2 Olark Business Overview
        7.10.3 Olark AI for Customer Service Major Product Offerings
        7.10.4 Olark AI for Customer Service Revenue in Global Market (2017-2022)
        7.10.5 Olark Key News
    7.11 Provide Support
        7.11.1 Provide Support Corporate Summary
        7.11.2 Provide Support Business Overview
        7.11.3 Provide Support AI for Customer Service Major Product Offerings
        7.11.4 Provide Support AI for Customer Service Revenue in Global Market (2017-2022)
        7.11.5 Provide Support Key News
    7.12 Salesforce Essentials
        7.12.1 Salesforce Essentials Corporate Summary
        7.12.2 Salesforce Essentials Business Overview
        7.12.3 Salesforce Essentials AI for Customer Service Major Product Offerings
        7.12.4 Salesforce Essentials AI for Customer Service Revenue in Global Market (2017-2022)
        7.12.5 Salesforce Essentials Key News
    7.13 SnapEngage
        7.13.1 SnapEngage Corporate Summary
        7.13.2 SnapEngage Business Overview
        7.13.3 SnapEngage AI for Customer Service Major Product Offerings
        7.13.4 SnapEngage AI for Customer Service Revenue in Global Market (2017-2022)
        7.13.5 SnapEngage Key News
    7.14 Solvvy
        7.14.1 Solvvy Corporate Summary
        7.14.2 Solvvy Business Overview
        7.14.3 Solvvy AI for Customer Service Major Product Offerings
        7.14.4 Solvvy AI for Customer Service Revenue in Global Market (2017-2022)
        7.14.5 Solvvy Key News
    7.15 Tidio Chat
        7.15.1 Tidio Chat Corporate Summary
        7.15.2 Tidio Chat Business Overview
        7.15.3 Tidio Chat AI for Customer Service Major Product Offerings
        7.15.4 Tidio Chat AI for Customer Service Revenue in Global Market (2017-2022)
        7.15.5 Tidio Chat Key News
    7.16 Udesk
        7.16.1 Udesk Corporate Summary
        7.16.2 Udesk Business Overview
        7.16.3 Udesk AI for Customer Service Major Product Offerings
        7.16.4 Udesk AI for Customer Service Revenue in Global Market (2017-2022)
        7.16.5 Udesk Key News
    7.17 Userlike
        7.17.1 Userlike Corporate Summary
        7.17.2 Userlike Business Overview
        7.17.3 Userlike AI for Customer Service Major Product Offerings
        7.17.4 Userlike AI for Customer Service Revenue in Global Market (2017-2022)
        7.17.5 Userlike Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. AI for Customer Service Market Opportunities & Trends in Global Market
    Table 2. AI for Customer Service Market Drivers in Global Market
    Table 3. AI for Customer Service Market Restraints in Global Market
    Table 4. Key Players of AI for Customer Service in Global Market
    Table 5. Top AI for Customer Service Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global AI for Customer Service Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global AI for Customer Service Revenue Share by Companies, 2017-2022
    Table 8. Global Companies AI for Customer Service Product Type
    Table 9. List of Global Tier 1 AI for Customer Service Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 AI for Customer Service Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global AI for Customer Service Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - AI for Customer Service Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - AI for Customer Service Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global AI for Customer Service Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - AI for Customer Service Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - AI for Customer Service Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global AI for Customer Service Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global AI for Customer Service Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global AI for Customer Service Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America AI for Customer Service Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America AI for Customer Service Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe AI for Customer Service Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe AI for Customer Service Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia AI for Customer Service Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia AI for Customer Service Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America AI for Customer Service Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America AI for Customer Service Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa AI for Customer Service Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa AI for Customer Service Revenue, (US$, Mn), 2023-2028
    Table 30. IBM Corporate Summary
    Table 31. IBM AI for Customer Service Product Offerings
    Table 32. IBM AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 33. Ant Group Corporate Summary
    Table 34. Ant Group AI for Customer Service Product Offerings
    Table 35. Ant Group AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 36. Chatra Corporate Summary
    Table 37. Chatra AI for Customer Service Product Offerings
    Table 38. Chatra AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 39. ClickDesk Corporate Summary
    Table 40. ClickDesk AI for Customer Service Product Offerings
    Table 41. ClickDesk AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 42. Freshdesk Corporate Summary
    Table 43. Freshdesk AI for Customer Service Product Offerings
    Table 44. Freshdesk AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 45. Huawei Corporate Summary
    Table 46. Huawei AI for Customer Service Product Offerings
    Table 47. Huawei AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 48. Kayako Engage Corporate Summary
    Table 49. Kayako Engage AI for Customer Service Product Offerings
    Table 50. Kayako Engage AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 51. LeyanTech Corporate Summary
    Table 52. LeyanTech AI for Customer Service Product Offerings
    Table 53. LeyanTech AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 54. LivePerson Corporate Summary
    Table 55. LivePerson AI for Customer Service Product Offerings
    Table 56. LivePerson AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 57. Olark Corporate Summary
    Table 58. Olark AI for Customer Service Product Offerings
    Table 59. Olark AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 60. Provide Support Corporate Summary
    Table 61. Provide Support AI for Customer Service Product Offerings
    Table 62. Provide Support AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 63. Salesforce Essentials Corporate Summary
    Table 64. Salesforce Essentials AI for Customer Service Product Offerings
    Table 65. Salesforce Essentials AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 66. SnapEngage Corporate Summary
    Table 67. SnapEngage AI for Customer Service Product Offerings
    Table 68. SnapEngage AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 69. Solvvy Corporate Summary
    Table 70. Solvvy AI for Customer Service Product Offerings
    Table 71. Solvvy AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 72. Tidio Chat Corporate Summary
    Table 73. Tidio Chat AI for Customer Service Product Offerings
    Table 74. Tidio Chat AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 75. Udesk Corporate Summary
    Table 76. Udesk AI for Customer Service Product Offerings
    Table 77. Udesk AI for Customer Service Revenue (US$, Mn), (2017-2022)
    Table 78. Userlike Corporate Summary
    Table 79. Userlike AI for Customer Service Product Offerings
    Table 80. Userlike AI for Customer Service Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. AI for Customer Service Segment by Type in 2021
    Figure 2. AI for Customer Service Segment by Application in 2021
    Figure 3. Global AI for Customer Service Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global AI for Customer Service Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global AI for Customer Service Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by AI for Customer Service Revenue in 2021
    Figure 8. By Type - Global AI for Customer Service Revenue Market Share, 2017-2028
    Figure 9. By Application - Global AI for Customer Service Revenue Market Share, 2017-2028
    Figure 10. By Region - Global AI for Customer Service Revenue Market Share, 2017-2028
    Figure 11. By Country - North America AI for Customer Service Revenue Market Share, 2017-2028
    Figure 12. US AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe AI for Customer Service Revenue Market Share, 2017-2028
    Figure 16. Germany AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 17. France AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia AI for Customer Service Revenue Market Share, 2017-2028
    Figure 24. China AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 28. India AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America AI for Customer Service Revenue Market Share, 2017-2028
    Figure 30. Brazil AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa AI for Customer Service Revenue Market Share, 2017-2028
    Figure 33. Turkey AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE AI for Customer Service Revenue, (US$, Mn), 2017-2028
    Figure 37. IBM AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Ant Group AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Chatra AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. ClickDesk AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Freshdesk AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. Huawei AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Kayako Engage AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. LeyanTech AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. LivePerson AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. Olark AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. Provide Support AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 48. Salesforce Essentials AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 49. SnapEngage AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 50. Solvvy AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 51. Tidio Chat AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 52. Udesk AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 53. Userlike AI for Customer Service Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Frequently Asked Questions
AI for Customer Service Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
AI for Customer Service Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
AI for Customer Service Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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